![]() Make sure the MaaS tunnel is up and running: Navigate to the Check Point Infinity Portal > Smart-1 Cloud > select Connect Gateway. Upgrade of the Security Gateway is stuck, or the Security Gateway is unable to connect to the service after an upgrade.ĭo these steps to connect the Security Gateway: Security Gateway is unable to connect to the service.Įnable the Download consent flag for this Security Gateway.įor R81.20 and higher, refer to: sk175504.įor R81.10 and lower, refer to: sk111080. Make sure the Security Gateway can contact: ![]() If the issue is with SmartConsole upload these log files:Ĭannot open a tunnel from the Security Gateway to the service. If the issue is in the connectivity between the Security Gateway and service, upload these log files from the Security Gateway: The service identifier (from the overview page) ![]() ![]() Include these items in your support request: Make sure to open the ticket for Cloud Management / Smart-1 Cloud. If you cannot resolve the issue with these troubleshooting solutions, contact Smart-1 Cloud support. This section is for common issues and solutions. ![]()
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